I ordered 2 vials UK domestic and they were both shipped in the same sleeve of bubble wrap with nothing to stop the glass clinking. While they luckily didn't break for me, I know of people who have had them break due to this. Other than the packaging and communication issues, everything was fine, but they really need to package vials individually, or at least put them in a box.

Good experience with Symphony Labs. Ordered twice now. High quality stuff that's very precisely within advertised dosage range. Always timely orders, relative to the industry, reasonable asking prices, their payment interface was more reactive and straightforward than some I've dealt with.

I ordered from Symphony in June and got my vial within 2 weeks. During the ordering process I had a question and they got right back to me and were very patient. I’ve been using the vial since then and have found the product to be perfect. It’s been so much better than awful gel or patches. I am so thankful for Symphony labs. I know people have had some issues with shipping but at least from my experience, their heart seems to be in the right place. Nowadays you might have to wait a while but I’m so thankful they are soldiering on with all the demand.

If you mess up an order or need to ever send an email you'll never receive help or a response. Just gotta hope everything goes perfectly or you just lose money paying for nothing with no refund ever.

Ordered at the 4th week of July, got the email notif for order confirmation 2 days later. Arrived after around 1 month+. No contamination visible in the vial, that's an issue for future me. Nipples started to bud at like 1-2 weeks, feels great. ...so far, I guess.

Really awful all around from my experience, long shipping times with no tracking number, only 1 of the 2 vials I ordered arrives, the support team does not respond to emails, and I found a large particle in my unopened vial…

Waited four months to get a product and still haven't received it. Customer service is non existent and the seller seems only focused on selling more product than they can supply. I highly recommend not purchasing from them at it seems to be unlikely that you will receive the product in a timely manner, if even at all.

Arrived super fast, ordered 5 5ml vials, got 5 10ml vials!! :D

Symphony has had 3 restocks of vials since I ordered, but have not shipped, or even created a label. Clearly they are selling stock they do not have.

I am very sorry to say that I can not recommend this brewer. After ordering from them two months ago my vial was never shipped, and any attempts to contact support have failed.

I placed an order in August, and I eventually got a tracking number a couple of weeks later. It quickly became apparent that Symphony was struggling to fulfill orders, but I wanted to give them the benefit of the doubt. I kept getting reassurances from people in the homebrewing scene that these were typical growing pains for a small supplier attempting to upscale their operation. It is now a little under a month and a half later and I have to say that I am extremely disappointed. Symphony has stocked and sold out a half dozen times while my shipping label is now expired. I've tried to contact them a handful of times, and my e-mails have gone largely unanswered aside from a single response which claimed that shipping would occur within a week. Missed deadlines seem to be a recurring problem, as the banner on their site would regularly update with new deadlines that would likewise come and go.

The product itself is great, I love the vials and have been very satisfied with the estrogen itself. However, now that I have ordered another vial in July 21st, it's just now shipped on August 23rd. The wait times have been very long, and I have not had great experience with contacting them, as most of the time my emails get ignored, for example a request for an invoice for the purposes of customs clearance. I really wanted to like them and give them a benefit of doubt, but I might switch to a different home-brewer, now that there are more popping up in Europe.

Ordered early August. No news for two weeks before a shipping label was created, and then zero updates for a month since. Completely ghosted across three emails, all the while the website keeps saying they've got new staff on support and are shipping out all existing orders. It's like I'm reading news from an entirely different site. Maybe im the one unlucky asshole who's being ghosted and having her order unfulfilled whilst everyone else are apparently getting theirs, but I doubt it. At this point im considering myself scammed out of both estrogen and 60 dollars (plus shipping) and am looking for other alternatives.

I understand that Symphony Labs is not as popular currently due to their handling of the backlog of orders due to OpenGate shutting down, but I did order from them back in April, and their shipping was handled well, product was not broken, and it works as intended. I love the changes HRT has given me :3c

Ordered in late July. Emailed in august due to lack of communication and delivery hadn’t arrived yet. Was informed of delays and assured that packages were being sent out at that time. September, still no package, emailed again. No response this time. Currently worried that it’s not coming at all. Will amend review if it does. Like others the tracking code I received stopped working about a month ago. Hopefully just the shipping company.

Never recieved my order. Multiple attempts to contact support to no avail, all emails were unanswered. Returned by customs once, and was sent back to the final destination where it again fell within customs where it remains today and has remained for nearly a month at the time of writing. I placed my order almost 4 months ago, and i dont expect to be provided any refund seeing as i basically dont exist to them. Atleast the money is going to production of HRT for other trans people.

I do see a bunch of people complaining after they delayed a previous batch by a month (justified, of course) but at least for me, I just ordered it 2 weeks ago, shipment was dropped off a week later and then it arrived today. Vial was in great condition and wrapped nicely.

They never told me anything, never helped me out and sadly the item had to go back to the seller. Still waiting for the refund but due to the support not even being able to reply to my e-mails I doubt I will even get it.

Ordered 2 vials of estradiol enanthate from them. Order took almost an entire month to arrive. Emailed the seller twice, only got a response on 1 email. Otherwise, the estradiol itself is nothing to complain about. No impurities, no debris, nothing that can cause any sort of harm when I inject it into my system.

Ordered one vial in June, they happened to be in the midst of some understandable delays so I didn't think much of having to wait a little longer. The vial finally gets shipped in July, and relatively shortly arrives in my country, but gets stuck at the customs office (which is where it remains even now). I think, okay, this isn't their fault, I contact them about it and soon after order another vial from them on August 6th. It is September 8th. They have yet to ship it. Not only that, but they have also yet to respond to even a single email I have sent them asking for help on my orders. Never buying from these people again.

My experience with Symphony Labs has been that they ghost me for weeks at a time, then send an email with a new tracking code for my order, which they will send out 'end of week'. 3 months later, i still have not received anything.

Order came fast and without contamination! Will likely order again.

(This is sort of an update to the Aug. 23, 2026 review listed below, I am the same person who wrote that.) So, my package has finally arrived after considerable delay and lackluster tracking from the shipping service (At least THIS is not the brewer's fault, they have no control in the transit itself). Good news, the vials look fantastic. Clear of visible contamination and shipped in really safe packing; every vial was individually wrapped in bubble wrap. Another plus, they DO ship to Florida if that is a concern for you. However, as I stated prior, I got no support from their listed email address when I had concerns for my order, and this has unfortunately not changed in the time since my previous review. I have yet to get any responses from them to date. I was torn on whether I wanted to update my rating to 3 or 4 stars. My vials DID eventually arrive, after all; but the lacking response from them did not inspire confidence in my purchase. Ultimately, I chose 4 stars because I do think these are good people, they do make good product, and I would want to recommend them if it wasn't for this circumstance. They have some kinks they need to work out, but I do wish them luck and smoother operation in the future. It just pains me to say that my experience with them wasn't.

Not a great experience from little issues with the website to quality issues with the first shipment. A reship then got lost by Royal Mail which isn't the brewers fault but I only learned it was happening to a bunch of orders through Valerie socials and had to actively contact them for another reship. Which then took several mails for anything actually to happen and now 've been stuck on a created shipping label for several weeks with no further reaction to mails. I'm pretty conservative at which time I order a new vial and still getting to a point where I probably have to order from another supplier to get one in time.

Two months since ordering with no updates, email inbox is unresponsive, vendor completely uncontactable. I do not have my package and don't even have a tracking number. Considering this to be a complete loss.

As some other reviews mentioned, there were some delays with shipping. My order took about a month to arrive at customs where I had some issues with declaring the package. Customer support helped me get the package through. The vial looks uncontaminated.

Cannot accurately rate quality of product, as it has been lost in transit for about a month now. I have not received it. I am NOT faulting this brewer for that. That is obviously not their fault, instead the fault of the shipping service. However, what I WILL fault the brewer for is lack of open or transparent contact. I have emailed their support line several times over the past few weeks, spaced several days apart asking for assistance with my order. While their website claims to respond to (most of not all) support tickets within 24 hours, I have been completely ghosted so far without any responses. It is a shame, because their product looks extremely high quality. However, if clear contact is important for you to have, I would recommend looking elsewhere, if I had any response from the support email, I would rate higher, but I cannot do so in good faith.

little slow and unresponsive but it did get here in the end i do get it's a busy time though

they ignore emails

I ordered (from the UK) and my order got seized, which i found out after multiple emails asking Symphony Labs why it has been stuck at a location for a long time. a reshipment was given without any hesitation which i appreciate, however this never got handed over to USPS (even though at the time Symphony Labs told me it’d be handed over by end of week), causing the delivery to be canceled by USPS after a month (in which i sent emails for weeks asking for updates). I havent gotten any word from Symphony Labs in more than a month and it seems i will not receive my package i paid 200€+ for. Willing to change this review if anything changes, but right now i can only warn everyone not to order from Symphony Labs.

I ordered 3x5mL EEn vials which were delivered to me in the UK about two weeks from the date the order was placed. The amber vials with metal vial caps were each individually bubble wrapped inside the outer packaging and there were no customs issues. Product appears as advertised, would highly recommend.

Seller experience has been horrible. No contact, updates, or anything. Been waiting a month for my order to ship all the while they have lost stock and restocked twice. I seem to have been lost in the system, long enough where I have no meds left. Refused to respond to emails.

Customer service replied to emails in 2-3 working days, order was shipped after lab test results were done. No particles visible vials ordered.

Great seller with clear communication Order took a while to ship as i ordered while they were “restructuring their shipping” so it took about 20 days to arrive I had multiple questions and even had to refund after sending to the wrong btc address (whoops) and they immediately refunded me Vial arrived in double bubble wrap with no visual contaminants

I like the concept, but it’s so poorly executed. I’d bump this up to 4 stars if they just posted some updates, and 5 if it actually came when promised.

These people are extremely slow and won’t post updates. My package hasn’t shipped in over a month. They really need to get their act together.

Very unresponsive and unprofessional. I get you're a couple people, but you could take 30 seconds and make a damn update.

My order never arrived and they aren't responding to my emails asking where it is. The status on tracking has been stuck at "paid" for over a month now.

Don't order here. They won't respond, won't ship, and refuse to even put up a post about delays. In fact, their website's blog has recently been removed from the menu bar.

Easy to order, vial was in plastic bubblewrap inside an envelope. It arrived roughly a month after purchase. Overall, I'm satisfied with this vendor!

Arrived within 4 days of purchase, vial looks clear of contaminants. Highly recommend them

Got here quick, I appreciate the amber vials

arrived safely packaged, vial isnt contaminated, seller is a very kind person and communication is very clear - and the shipping is incredibly quick! !! its great!!

Ordered from here because of an issue with another vendor. Arrived in 6 days

-The order arrived in 7 days within Europe (very quickly!). -Discreetly without customs problems. -Vial looks good and well made. -I had some problems and questions. They answered me immediately; excellent feedback. Very well, I would buy from them again :)

I already reviewed on Symphony's website but I'll review again here. The order came within a few days and vial looks completely clear with no particulates in it. I also ordered subq injection supplies and the needles and wipes undamaged.

AMAZING seller!!!very kind and amazing product

Customer service was lovely and everything arrived quickly! I got a strand of some filter stuffs in my vial and they apologized profusely and gave me a refund. Would recommend